COVID-19: Key Things To Know
We are delighted that all areas of our inn are fully open and would like to say a big thank you for all the support you have shown us.
Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance.
We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.
Other key things you might want to know in relation to how we are currently operating are:
Book With Confidence
You can book with confidence knowing that we offer free cancellations on all fully-flex rates up until 10:00am on the day prior to arrival should things change and no pre-payment is required on booking.
Here is a one-page guide to extra safety measures we have in place.
We're really proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make North Lakes safe for our team and guests.
AA COVID-19 Confident:
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.
We are providing all our team members with the option of wearing a face covering or visor should they choose to wear one. Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas.
Do I need to pre-pay for my room on booking?
We require credit card details when you book our fully-flex rate but only to secure your booking. We do not ask for full payment up front. Payment for your stay and any extras you have taken whilst you are with us will be required when you check out and not before.
Can I cancel my booking if things change?
Yes - whilst we really hope that you won't need to cancel your booking, on our fully-flexible rate, as long as you cancel your booking before 10:00am on the day before you’re due to arrive, there will be no charge. If you do need to cancel simply give us a call on 01729 822203.
Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
Yes, Character Rooms. £25.00 additional charge per night. All our rooms are very individual and offer the same home comforts throughout – but a couple will give you that extra inspiration you need to jump out of bed in a morning. Just let us know if you’d like to book one of these when you make your reservation.
Do you hold rooms provisionally?
No we take a credit card to guarantee reservations and our cancellation policy then applies.
When is check in?
Check in is from 2.30 pm.
When is check out?
Check out time is 10.30 am.
Do you offer late check out?
Available at £10.00 subject to availability until a maximum of 2pm.
Do you have travel cots/Z-beds available? Do you charge for it?
Yes, we have a limited supply and there is no charge.
What are the bar’s opening times?
The bar opens from 11.00 am to 11.00pm . Monday to Sunday.
Is car parking available?
We have 3 car parks in the town all close to The Golden Lion. The nearest is Ashfields car park, Guests can pull into our gated area to unload their belongings. We have maps in the reception area that we give to customers showing the car park locations.
Car park postcode: BD24 9DZ
Is there disabled access?
Unfortunately due to the historic nature of The Golden Lion building we are unable to offer bedrooms located on the ground floor.
Are pets allowed?
Yes– We are a dog friendly inn with dog friendly rooms. Your four-legged friend is very welcome, all we ask is you bring your own dog bed and towels out of consideration for the other guests. We do charge £15 per stay for your dog to join you in your room (this will be added to your bill on check-in); this is so we can give the room the extra special attention needed afterwards to ensure is pristine for the next arrivals.
We love to welcome well-behaved owners and their dogs to the inn, but please be aware that not everyone loves your dog as much as you do. To help us keep happy customers of both 2 and 4 legged varieties please observe our simple requests:
- Dogs are allowed in the bar area, but not in the dining only areas
- Please don’t let your dog jump or pester other guests, or their pets or disturb others by barking
- Make sure your dog is clean and dry before they come in to the inn
What is there to see and do in the local area?
The market town of Settle boasts a wealth of local attractions which will really give you a feel for the local history of the area. View our Things to See & Do page for more details.
What is your cancellation policy?
As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
Some frequently asked questions below.
If you’re still unsure then simply give us a call or email us with your query.